Contact Pfaff Sewing Machines

At SVP Worldwide, we take pride in taking care of our customers. Your dealer is trained and qualified to help resolve any issues that you may be having with your machine, your first step should be to contact them directly.

Your comments and concerns are important to us. Please feel free to contact our Consumer Affairs department should you require additional troubleshooting assistance. You may email, call or write us. Please provide your model number and serial number when contacting us.

Email: (Please allow 72 hours for response)

pfaff@pfaffusa.com

Call:

Toll free assistance – 1-800-446-2333

Monday-Friday 8am – 4pm CST

Write to:

SVP Worldwide

C/O Pfaff

P.O. Box 7017

LaVergne, TN 37086-7017

Embroidery Software Support

In order to improve our support, the Software Database will be closed  from late Sunday, June 6th, - June 15. During this time, we will not be able to access or register software products, perform Smart Updates, or activate and replace dongles.  We will try to get this system back up and running as soon as we can.