Contact Pfaff Sewing Machines
At SVP Worldwide, we take pride in taking care of our customers. Your dealer is trained and qualified to help resolve any issues that you may be having with your machine, your first step should be to contact them directly.
Your comments and concerns are important to us. Please feel free to contact our Consumer Affairs department should you require additional troubleshooting assistance. You may email, call or write us. Please provide your model number and serial number when contacting us.
Email: (Please allow 72 hours for response)
Toll free assistance – 1-800-446-2333
Monday-Friday 8am – 4pm CST
P.O. Box 7017
LaVergne, TN 37086-7017
Embroidery Software Support
If you have any questions, please feel free to contact Software support at 1-615-280-3510
We apologize for the inconvenience.
For assistance with your Pfaff 4D or 3D Embroidery Software, or for Pfaff Embroidery Machine communication
Hours of Support
Monday – Friday 8:30am – 9:00 pm Central
Phone (615) 280-3510
Fax (615) 280-3410
VANTAGE™ Embroidery Software Support is a great addition to these software packages:
- 6D™ Embroidery System
- 5D™ Embroidery System
- 5D™ Quilt Design Creator
- TruEmbroidery™ Software for Mac
- 4D™ Embroidery System
What you will love about VANTAGE™ Embroidery Software Support
- Fast, friendly support from knowledgeable team members.
- Monthly projects created just for our members. Each project designed to teach you new skills.
- Access to over 100 videos in the Step by Step Video Library with new videos added each month.
- Advanced Support which includes allowing our support team to remotely connect to your computer to troubleshoot over the internet.
- Exclusive monthly newsletters and email updates featuring helpful tips, hints, system information and more.
- Exclusive online education events.